This is the most popular question we get asked! We have a really easy to use system that gets you booked in within 5 clicks! To book yourself in for a piercing, please click here.

To view our full price list, please refer to our booking system. It is regularly updated and contains all the information you need! To view, please click here.

Completing your Consent Form means you, the customer, give consent and permission to receive your piercing. It is compulsory that every client completes a Consent Form, regardless of the piercing, as the principle of consent is an important part of piercing ethics and international human rights law. Your Consent Form also gives you the opportunity to make the piercer aware of any health or medical conditions you may have that may affect. It is your responsibility to ensure all of the information provided on the Consent Form is accurate and up to date.

Sadly, this is not a question we can simply answer on our website or through our DMs! However, we do offer a FREE consultation service, giving you time with a Piercer to sit down and review your anatomy. To book in, please click here and select the service ‘Anatomy Consultation’.

We wish we were able to answer this with a simple ‘Yes’ or ‘No’ for you - but sadly, only you will truly know how painful it will be! It is inarguable that some piercings are a lot less painful than others - such as Ear Lobes compared to a Nipple Piercing, but ultimately everyone’s pain thresholds are different, and what some might find painful, others won't!

There is no difference in quality the Jewellery we use for the piercing, simply just the design, size and anodised colour of the piece!

We recommend using NeilMed Piercing aftercare spray twice daily to clean your piercing. Simply spray the solution directly onto your piercing! We recommend using NeilMed Piercing aftercare spray twice daily to clean your piercing.

To ensure proper healing, we advise waiting at least 8 - 12 weeks before removing your jewellery for cleaning. If you have any concerns, please visit us for assistance.

Yes, you can wash your hair with a fresh ear piercing, but take care to avoid getting any hair products on the piercing and be mindful not to catch it.

We recommend avoiding chlorine for at least 3 weeks after getting a piercing to prevent irritation and infection, as well as large pools of water such as lakes, rivers and of course, the ocean.

It's normal to experience soreness, swelling, crust, and slight bleeding during the initial healing period, which typically lasts a few weeks. However, if you notice pus, a strong odor, excessive swelling, or extreme soreness, it could indicate an infection. Please schedule an appointment with us for an anatomy consultation if you have concerns. Please note, if your piercing is infected, we will recommend seeking medical attention for antibiotics. We are not medical professionals and cannot provide medical treatment.

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and shipping times range from 3-7 business days for standard shipping. You will receive a tracking number via email once your order has shipped.

We strive to process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes. However, we will do our best to accommodate your request.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to initiate a return or exchange. Items must be unused and unopened in their original packaging. Please note that all Jewellery is ineligible for return due to hygiene reasons.

Due to the nature of our service, Empress Piercing operates on a No Refund policy. If you believe your piercing to be performed incorrectly, please contact us at your earliest convenience and we will rectify the issue for you. If you believe your jewellery is faulty, you must contact us within 14 days of purchase and we will replace it for you. For more information on our Faulty Jewellery Policy, please click here, and for our No Refund Policy, please click here.

For full details on how to make a complaint, please click here to read our Complaints Policy.

To read a full copy of our Terms and Conditions, please click here.

To read a full copy of our Terms and Conditions, please click here.